Refund policy
Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to offer a return on eligible items.
Returns:
- Merchandise must be returned within 30Â days of the original purchase date.
- Items must be in original condition—unworn, unused, and in their original packaging with all tags intact.
- For hygienic reasons, earrings are non-returnable unless they are faulty.
- Sale or discounted items are also final sale and cannot be returned.
How to Return:
To initiate a return, please contact our customer service team at info@petalandchrome.com with your order number and the item(s) you wish to return. We will provide you with further instructions.
Refunds:
Refunds will be issued to the original form of payment once the returned items have been inspected and approved. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We appreciate your understanding and thank you for choosing Petal and Chrome.